Shipping policy

Effective Date: July 10, 2025

Operated by: VL Collective LLC, doing business as Eat Gainesville

 

1. SHIPPING COVERAGE
   
   We currently ship within the United States. International shipping is not available at this time.
   
   
2. PROCESSING TIMES
   
   Orders are typically processed within 2–4 business days. Processing time may be longer during product launches, sales, or holidays. Orders placed on weekends or holidays will be processed the following business day.
   
   
3. DELIVERY TIMES
   
   Estimated delivery times are provided at checkout but are not guaranteed. Delivery may be delayed due to factors beyond our control, including weather, carrier delays, or high order volumes.
   
   
4. TRACKING INFORMATION
   
   Once your order is shipped, you will receive a tracking number via email. Please allow 24–48 hours for the tracking to update.
   
   
5. SHIPPING DELAYS
   
   VL Collective LLC is not responsible for:
   
        -     Delays caused by shipping carriers (USPS, UPS, FedEx, etc.)
        -     Incorrect or incomplete addresses entered at checkout
        -     Lost or stolen packages marked as “delivered”
   
   For any delivery issues, please contact the shipping carrier directly using your tracking number.
   
   
6. SHIPPING COSTS
   
   Shipping fees are calculated at checkout based on location and selected delivery method. Shipping charges are non-refundable.
   
   
7. CONTACT
   
   For shipping questions, email: eatgainesville@gmail.com
   
   Operated by: VL Collective LLC, doing business as Eat Gainesville