Terms of service
Effective Date: July 10, 2025
Website: https://eatgainesville.com
Welcome to the Eat Gainesville Store.
These Terms of Service (“Terms”) govern your access to and use of our website, https://eatgainesville.com, including the purchase of products, merchandise, tickets, classes, memberships, experiences, digital content, and event registrations offered through the website.
The Eat Gainesville Store is operated by VL Collective LLC (“we,” “us,” or “our”) and may feature products, services, experiences, and events associated with VL Collective LLC brands and programs, including but not limited to Eat Gainesville, 616 Pilates, Moose Matcha, and affiliated wellness or community events.
By accessing our website, purchasing products, registering for events, or participating in any services or experiences offered through the website, you agree to be bound by these Terms in full. Please read them carefully before proceeding.
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USE OF THE SITE
You agree to use the Eat Gainesville Store for lawful purposes only. You must not use the site in any way that violates any applicable laws, infringes on the rights of others, or disrupts the functionality, security, or operation of the website.
You must be at least 18 years old or have permission from a parent or legal guardian to use this site.
We reserve the right to refuse service, terminate accounts, cancel orders, restrict access to the website, or prohibit future purchases at our sole discretion.
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PRODUCT AVAILABILITY AND PRICING
All products, services, tickets, memberships, and event registrations are subject to availability.
While we make reasonable efforts to maintain accurate listings, pricing, and inventory, errors may occasionally occur. We reserve the right to:
- Change pricing at any time
- Correct pricing or listing errors
- Limit quantities purchased
- Refuse or cancel orders
- Discontinue products, events, or services without notice
All prices are listed in U.S. Dollars (USD) and do not include shipping charges, taxes, processing fees, or other applicable charges unless otherwise stated.
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ORDER ACCEPTANCE AND PAYMENT
After placing your order, you may receive an email confirmation acknowledging receipt of your order request. This confirmation does not constitute acceptance of the order.
We reserve the right to cancel, reject, limit, or refuse any order at our sole discretion, including but not limited to suspected fraud, pricing errors, suspicious activity, resale abuse, unauthorized transactions, or violations of these Terms.
We may request additional verification information prior to accepting or fulfilling any order.
By submitting payment information, you represent and warrant that:
- You are authorized to use the selected payment method
- The billing and payment information provided is accurate and complete
- You authorize us to charge your payment method for all amounts due
Payment must be made in full at checkout using one of the approved payment methods provided.
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FINAL SALE AND REFUND POLICY
All sales are final. Products, merchandise, tickets, event registrations, memberships, digital content, and experiences sold through the Eat Gainesville Store are non-refundable and non-returnable unless otherwise required by applicable law.
We do not provide refunds, returns, exchanges, credits, or cancellations for:
- Buyer’s remorse
- Scheduling conflicts
- Incorrect sizing selections
- Shipping delays caused by carriers
- Refusal of delivery
- Incorrect addresses entered at checkout
- Failure to read product descriptions or policies
- Failure to attend an event or class
- Dissatisfaction with subjective experiences or outcomes
Approved resolutions for damaged, defective, or incorrect items are provided solely at our discretion and may include replacement, partial store credit, full store credit, or other remedies we determine appropriate.
Chargebacks initiated without first contacting us for resolution may constitute a violation of these Terms.
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DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, you must contact us within 24 hours of the delivery time listed by the shipping carrier.
Claims must be submitted via email to eatgainesville@gmail.com and include:
- Your full name and order number
- A brief description of the issue
- Clear photos of the item and visible defect
- A photo of the packaging with the shipping label clearly visible
We evaluate all claims individually at our sole discretion. Approved claims may result in replacement or store credit. Cash refunds are not guaranteed.
Requests submitted after 24 hours may be denied.
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SHIPPING
We currently ship within the United States unless otherwise stated.
Estimated delivery dates are provided for convenience only and are not guaranteed.
Risk of loss and title for products pass to you upon our transfer of the package to the shipping carrier.
VL Collective LLC is not responsible for:
- Carrier delays
- Lost or stolen packages marked as delivered
- Shipping interruptions
- Weather delays
- Delivery failures caused by carriers
- Incorrect or incomplete shipping information provided at checkout
Customers are solely responsible for ensuring the accuracy of their shipping address.
Orders returned due to incorrect or insufficient addresses may require additional shipping fees before reshipment. -
EVENTS, EXPERIENCES AND FITNESS ACTIVITIES
Certain purchases made through the website may include tickets, reservations, fitness classes, wellness experiences, Pilates sessions, social events, pop-ups, workshops, or other in-person activities operated by VL Collective LLC or its affiliated brands, including 616 Pilates.
Participation in fitness, Pilates, wellness, social, and experiential activities involves inherent risks, including but not limited to physical injury, illness, allergic reactions, falls, muscle strain, property damage, or other unforeseen risks. By participating, you voluntarily assume all risks associated with attendance and participation.
Participation in certain events may require execution of additional waivers, releases, acknowledgments, or assumption-of-risk agreements prior to participation. Failure to complete required documentation may result in denial of participation without refund.
All event and experience purchases are subject to the specific event policies disclosed at checkout, including but not limited to:
- Final sale policies
- No-show fees
- Cancellation requirements
- Age restrictions
- Liability waivers
- Health and participation acknowledgments
VL Collective LLC reserves the right to:
- Refuse participation
- Remove attendees
- Cancel or reschedule events
- Change instructors, venues, schedules, or event details
- Modify event offerings at any time
Unless otherwise required by law, all event tickets, reservations, and registrations are non-refundable and non-transferable.
VL Collective LLC does not guarantee any specific fitness, wellness, social, emotional, medical, or personal outcome from participation in any event, class, or experience.
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PROMOTIONS AND DISCOUNTS
Promotional offers, discount codes, giveaways, and sales are subject to modification or cancellation at any time without notice.
Unless explicitly stated otherwise:
- Promotions may not be combined
- Discounts have no cash value
- Promotions may be limited by quantity or time period
We reserve the right to invalidate promotions used improperly, fraudulently, or in violation of these Terms.
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INTELLECTUAL PROPERTY
All content on the website, including but not limited to logos, branding, product names, graphics, videos, designs, text, downloads, digital content, photos, marketing materials, and event concepts, is the exclusive property of VL Collective LLC or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, copy, modify, republish, resell, exploit, or use any content without prior written permission from VL Collective LLC.
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PRIVACY POLICY
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
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LIMITATION OF LIABILITY
To the fullest extent permitted by law, VL Collective LLC, including its brands, affiliates, owners, members, employees, contractors, instructors, agents, representatives, sponsors, and partners, shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to:
- Your use of the website
- Any products or services purchased
- Event participation
- Shipping delays or failures
- Technical interruptions
- Third-party service providers
- Allergic reactions or injuries
- Cancellation or modification of event
To the fullest extent permitted by law, the maximum aggregate liability of VL Collective LLC arising out of or relating to any claim, order, product, service, or event shall not exceed the total amount actually paid by you to VL Collective LLC for the specific transaction giving rise to the claim.
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FORCE MAJEURE
VL Collective LLC shall not be held liable for delays, cancellations, interruptions, or failures to perform resulting from causes beyond our reasonable control, including but not limited to:
- Natural disasters
- Weather conditions
- Supply shortages
- Shipping interruptions
- Labor disputes
- Internet outages
- Government actions
- Public health emergencies
- Venue issues
- Utility failures
- Acts of third parties
- Other unforeseen events
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DISPUTE RESOLUTION, CHARGEBACKS AND RECOVERY OF COSTS
In the event of a chargeback, payment dispute, reversal, or fraudulent claim initiated by you with your bank, credit card provider, or payment processor, you agree to first contact us in good faith to attempt resolution prior to initiating a dispute.
If a dispute or chargeback is resolved in our favor, you agree that VL Collective LLC may recover:
- The full transaction amount
- Any chargeback, processing, administrative, collection, or legal fees incurred
- Any associated shipping or fulfillment costs
We reserve the right to submit evidence including:
- Order confirmations
- Shipping confirmations
- Tracking information
- Customer communications
- Product photos
- Event policies
- Checkout acknowledgments
- These Terms of Service
Any legal claim arising under these Terms shall be governed exclusively by the laws of the State of Florida.
You agree that any dispute shall be resolved exclusively in the state or federal courts located in Florida, and you waive any objection to jurisdiction or venue.
13A. WAIVER OF CLASS ACTIONS & JURY TRIALS
To the fullest extent permitted by law, you agree that any dispute, claim, or controversy arising out of or relating to these Terms, the website, any order, or participation in any event or service shall be brought solely in your individual capacity and not as part of any class action, collective action, representative action, or mass proceeding.
You further waive any right to a jury trial to the fullest extent permitted by applicable law.
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LIMITATION ON CLAIMS
To the fullest extent permitted by law, any claim or cause of action arising out of or related to purchases from the Eat Gainesville Store must be filed within one (1) year after the claim arose, or such claim shall be permanently barred.
14A. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.
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MODIFICATIONS
We reserve the right to modify, update, or revise these Terms at any time without prior notice.
The most current version will always be posted on this page with the updated effective date. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
Any policies, waivers, disclosures, event rules, checkout notices, or additional terms posted on the website or presented during checkout are hereby incorporated into these Terms by reference and form part of this agreement.
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CONTACT INFORMATION
VL Collective LLC
Doing Business As: Eat Gainesville
Email: eatgainesville@gmail.com
Website: https://eatgainesville.com